Check-In
Check–In time is after 4:00 p.m. Please note: Due to the nature of vacation rentals, cleaning services can require additional time. Residences are not always available at the earliest listed check-in time, especially during peak seasons.
Check-Out
Check-out time for all properties is 10:00 a.m.and is strictly enforced. Any request for late check-out must be approved by Front Desk within 24 hours of departure (only when that particular home is available and a nominal fee does apply). Sorry, late check-outs are not available during Peak & Holiday periods.
Office location
The Excellent Vacation Homes office is located at:
13538 Village Park Dr
Suite 175 (appointments only)
Orlando, FL 32837
Office Hours are: Monday – Friday 9:00 a.m. - 5:00 p.m.
Arrivals have access to the property through the keyless front door access system installed at most homes, or through the wall mounted lock box (holding keys) which is visibly located near the front door of the vacation home.
Advanced Reservations
Reservations are accepted up to two years in advance. Those that are made for a future period, for which rates have not yet been set, are considered tentative. Once rates are set, notice will be given. At such time, guests will have the option of guaranteeing their tentative reservation with a deposit.
Group Reservations
Groups reserving vacation residences, which meet specific booking requirements, may contact our reservations department for details at phone number (407) 870-2242.
Minimum Length Of Stay
Length of stay requirements vary by property and time of year. Rentals of 6 nights or less (when available) will be charged a one time cleaning fee (fees vary by size of vacation home), which is automatically added to your quote when booking online.
Deposits and Fees
To confirm a reservation, a USD 200.00 non-refundable deposit at the time of booking is required (or 15% of the Rent charge for reservations of 22 or more nights). The final payment of the reservation must be paid in full 30 days prior to arrival date. If a credit card is used for payment, the credit card holder must be able to present the credit card and sign the sales draft slip at check in. Each reservation comes with a non-refundable Property Protection Fee, ranging between $55 and $75 (depending on the property's size), and a $40 Processing Fee. The Property Protection Fee ($55 thru $75) is a damage waiver that will cover up to $1,800 for accidental or inadvertent damages. Please be advised that intentional damage or gross negligence are the responsibility of the guest and are not covered by this waiver. The Processing Fee ($40) covers administrative/reservation costs. A credit card (debit cards are not accepted) must be given for all reservations to act as a security deposit. This credit card number will be charged if items are stolen or damaged (see above) in the rental property. The property should be left reasonably clean. If the property is not left in a suitable condition, it may be necessary to charge the credit card for costs to cover extra cleaning.
Payment
Full balance MUST be paid 30 days prior to arrival. We accept money orders, cashiers checks and mayor credit cards. Any balance owing after check-out is automatically charged to the credit card on file.
Taxes
Florida Law requires that sales tax and occupancy hotel-motel tax be collected on all rentals. Tax requirements are subject to change by state and local taxing authorities.
Refunds and Cancellations
Changes in reservations received by Excellent Vacation Homes 31 days or more prior to the arrival date are subject to an additional $100 processing fee. Cancellations received by Excellent Vacation Homes 31 days or more prior to the arrival date are subject to the $200 non-refundable deposit (or the 15% of the Rent charge for reservations of 22 or more nights). If cancellation is received between 30 to 16 days prior to the arrival date, the guest will forfeit 50% of the rental. Cancellations received within 15 days of arrival or no-shows will forfeit 100% of the rental. Special Cancellation terms apply to special events and holidays - please ask your reservationists for more detail. Please retain you cancellation number as a proof of proper cancellation notice. Changes to reservations are not allowed inside 30 days prior to arrival date. Please understand that vacation homes do not usually resell on short notice. No refunds are granted for early departure and/or eviction. No refunds or reductions in rent are granted for mechanical failures or malfunction, interruption of utilities or other maintenance problems concerning air conditioners, heaters, dishwasher, washers, dryers, televisions, VCR, DVD players, game consoles, swimming pools, other appliances and amenities.
Occupancy
Our homes range from 3 to 15 miles from the Main Gate of Walt Disney World. All properties are limited to the bedding capacity as published on the website and to Registered Guests Only. Management reserves the right of eviction for unauthorized occupancy (maximum occupancy standards are regulated by the county fire chief and local authorities).
Maximum occupancy: 2 Bedrooms-Sleeps 4 to 6, 3 Bedrooms-Sleeps 6 to 8, 4 Bedrooms-Sleeps 8 to 10, 5 Bedrooms-Sleeps 10 to 12, 6 Bedrooms-Sleeps 12 to 14, 7 Bedrooms-Sleeps 14-16.
Special Services
Excellent Vacation Homes offers the following services upon your request. Prices vary, please contact our Guest Services for more information.
Gift Baskets
Pool heat
Gas grills
Crib and high chairs
Roll away beds
Mid-stay clean
Daily clean
Welcome food packs
Parking
The number of available parking spaces will vary according to the property. Many properties have restrictions for trucks, campers, boat, trailers, etc. Please note that even though garage size may be specified for each vacation home, these are not always available for parking your car inside. Each home does have it's own drive way where you can park your car.
Smoking
All residences are designated NON-SMOKING, unless clearly specified otherwise. Should indoor smoking be detected by the management company, a $250 fine (used to remove the smoke from the property) will be charged to the guest credit card.
Pets
Pets are only allowed in a few Excellent Vacation Homes properties. These are clearly marked as ‘pet friendly’ on our booking website. Should a pet be found in any non-pet friendly home, a $250 fine will be charged to the guest credit card.
Special Needs
If you have special needs, please be sure to request them at the time of reservation. Our staff will accommodate everyone to the best of their ability.
Barbecue Grills
Some communities and private residences are equipped with barbecues grills. Please use caution when grilling.
Note: Outdoor grilling is permitted only in designated areas. Grilling on pool decks, balconies, or screened porches is prohibited by law.
Cribs, High chair and Sofa-Beds
Most of our vacation homes have a sofa-bed. Any additional requests for roll-away beds, cribs, and high chairs are subject to a fee.
Pool Heating and Safety
Guests acknowledge that lifeguards are not provided. Guests are responsible for the safety of themselves, their children, and their guests. NO reciprocal agreements exist between properties. Pools are for the use of property residents and guests only. There is an extra charge for the heating of the pools and MUST be pre-paid prior to arrival. (NOT ALL POOLS ARE HEATABLE. IF YOU THINK YOU MAY WANT TO HEAT THE POOL PLEASE ASK FOR A PROPERTY WITH A POOL HEATER AT THE TIME OF RESERVATION – Pool heat cost is $25 per day with a 5 days minimum charge). Pools are cleaned weekly and there will be times when the pool must be treated where it may cause times when it is not usable.This will be done according to the pool maintenance department schedule and cannot be scheduled according to guest request. During some occasion when it rains or when screen doors are left opened bugs and debris might get into the pool. When pool heat is purchased, the heater is set to warm the pool up until 86-88 degrees. Actual water temperature may vary from day to day as a result of ambient weather conditions during the day and night. If a hot tub is present, the temperature will rise to about 100 degrees when activated. Please do not leave hot tub running all day as it will limit circulation in main pool and possibly cause the main pool to turn green due to lack of filtration.
Telephone Services and Charges
All residences have a telephone, which is not connected to a central switchboard. Credit card, calling card, or phone card is required for international calls and an activation fee may be charged. Most local, long distance (within the US and Canada) and toll calls are free. For more information please contact our office.
Lock-Out Charge
Should you be locked out of your rental residence during office hours, we will make every effort to provide you with a spare key at no charge. However, an after office-hours lock-out will result in a $125.00 charge.
PLEASE DO NOT EXIT THROUGH THE GARAGE. When you do and you lock yourself out then (with the deadbolt on the front door locked from the inside), the only way to get back in is by calling our office to arrange for an approved locksmith. This will result in a charge of $125.00.
Guest Services and Attractions
Our staff can assist with local area directions, dinner reservations and recommendations, area attractions and much more.
Travel Insurance
We offer travel insurance that will cover trip cancellation, trip interruption, travel delay (daily limits apply) and emergency assistance. The cost is 6.95% of your nightly rate including tax. The payment is non-refundable and may not be purchased after arrival. No coverage is in force unless payment has been made for this plan.
Substitutions
Management strives to comply with all reservation requests for specific vacation residences. However, due to changes in residence ownership, unforeseen mechanical problems, or any other circumstances, we cannot always guarantee a specific rental property. We reserve the right to change assignments without notice or liability should a residence become unavailable.
Age
We will not rent to vacationing students or singles under 21 years of age. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit and possible eviction.
Behavior
Loud or unusual behavior is strictly prohibited. Management reserves the right to evict, without refund, any person who creates a disturbance or becomes a nuisance. Violation of any property rules will result in immediate eviction and forfeiture of rent and deposit.
Entry of Premises
An authorized employee or repairman may enter premises during regular business hours for any purpose connected with the repair, improvement, care and management of the premises. The property you occupy may be listed for sale. If so there is a possibility that our real estate office will call you and request a convenient time for a showing during your stay. Every effort will be made to schedule showings so as not to interrupt your vacation.
Vacation Rental Managers Association
Excellent Vacation Homes is proud to be a member of the international Vacation Rental Managers Association (VRMA) and Central Florida Vacation Rental Managers Association (CFVRMA) and is in accord with their rules of ethics and high standards of property management.
Agency Disclosure
Excellent Vacation Homes serves as the representative of all owners in its rental program, and is acting, at all times, in and for the best interest of the owners.
Property Protection Fee
The Property Protection Fee (between $55 and $75 per reservation) is a damage waiver that will cover up to $1,800 for accidental or inadvertent damages. Please be advised that intentional damage or gross negligence are the responsibility of the guest and are not covered by this waiver. A credit card (debit cards are not accepted) must be given for all reservations to act as a security deposit. This credit card number will be charged if items are stolen or damaged (see above) in the rental property. The property should be left reasonably clean. If the property is not left in a suitable condition, it may be necessary to charge the credit card for costs to cover extra cleaning.
Reporting Damages
The guest must report promptly any loss or damage to the unit or its contents to Excellent Vacation Homes staff by calling the management office at (407) 870-2242.